After working another 16-hour day this past Wednesday, I was ready to go home.
There are days when I appreciate my unique perspective of being both a customer and a retail worker, but Wednesday was not one of those days. The customers were a little more trigger-happy than usual; the employees were a little more frazzled and worn around the edges.
Two days before Christmas, and everyone around me seemed like they relished being a little more grumpy, and excused their behavior because of The Holidays. Complete strangers can wait in the same line and bond over how horrible certain employees were, and all the things they still needed to do if they can just get through this line. At the end of their grumbling, the usual head shake, the shared knowing look: “What do you expect: It’s The Holidays.” Some employees were no better, excusing their short, callous behavior with a shrug, and a glare: “Look, Lady, it’s The Holidays.” Like The Holidays is a disease and grumpiness is a symptom, like a runny nose, or a sore throat.
With each step to my car, I worked on releasing all of the negativity that I didn’t want to carry home with me, pretending the frosty breath I exhaled carried away one more complaint that I didn’t need inside me.
My car was easy to spot. It’s one of the only ones left in the middle of a nearly deserted parking lot. It’s also nicely frosted over.
I sped up a little bit, knowing that thawing out my car will add another ten minutes to my “going home” time. Then, I remembered a co-worker who slipped and fell in the parking lot of her full time job the day before, breaking her knee in six places. I continued my pace, but this time adopting a penguin-shuffle to keep me more stable as I eyed the parking lot for hidden patches of black ice. By the time I reached my car, and resigned myself to scraping the ice off the windshield, I decided that another ten minutes was nothing to an end of a sixteen-hour workday. And, I didn’t break my knee.
Scraping done, I waited in my car for just a few more minutes to get warm and defrost myself. While doing so, I wandered over to Twitter to see what my friends were up to. I remembered that there was something that a friend wanted to share, but I didn’t have the opportunity to see what it was.
http://twitter.com/#!/WookiesGirl/status/17785979968421888
So, I clicked on the link she shared, wondering if it was going to be a silly Holiday comic or something like that. Her story was definitely not a silly comic, and I was definitely not prepared for it.
So there I was: the only soul in the middle of a semi-dark, nearly empty parking lot, crying in a defrosting car. Everything I experienced that day, the endless hours, the clingy, needy mass of humanity, issues so petty and useless in the light of the story she shared, washed away from me in one cathartic haze.
Sitting there, I realized that even though I thought I was immune to The Holidays, I caught it too, though my symptoms were different. Co-workers and customers alike praised my cheery attitude, and I thought, “How wonderful: I can show them all that The Holidays can be a happy time. They’ll see, they’ll all see!” But my symptoms were not the grumbly kind. They were more the cynical and jaded kind…the I-expect-you-all-to-be-horrible-so-I-will-rise-above-and-be-perpetually-smiley kind…the kind that created distance between me and the rest of the population, distance that didn’t allow me to love and appreciate people like I ought…the kind that made me forget for a moment that behind all the hubbub of finding the perfect gift is the love that the gift is supposed to represent. And, sometimes, expressing that love is difficult for some people, especially if they’ve recently lost a loved one, or three. As an Encourager and a Servant, I lost my focus. For that, I have no excuses.
I forgot that The Holidays is about love, pure and unconditional. Thank you @WookiesGirl for the reminder.
Much Love Liza. Happy Holidays. 🙂
Thank you my friend. I read this out-loud to my husband and brother just now and had to pause several times to not cry myself. I too get grumpy around the holidays. Last year, when we lost Jacob, it cast a dark shroud over the the holiday and I still feel it. Jacob was always happy, or at least that was the face he always showed you, but even when he was hurting inside he was always happy to see a friend and ready to offer the hug you might need at that moment.
I miss him.
I am grateful to the friends I have met on Twitter. Grateful for ones like you that are there when it’s dark, even if its just an online connection.
I hope your Holiday is filled with comfort and ease…and gratitude, even for the grumpy stuff.
Life unfolds into goodness, even through the seemingly bad.
Love you my friend and thank you.
WookiesGirl.
Thank you for sharing a thoughtful and inspiring post. Blessings to you, Liza. You are the right person for a customer service job. Smiley is better than grumpy any time. Making a motorized pop-sickle turn into transportation home from work in the frigid weather can be a daunting task. I live in a warmer climate now but I remember it well. Blessings to you at Christmas time and always…
Wow, I read her story about Jacob, very touching indeed. No excuse for people being grumpy to each other…I don’t understand humans sometimes, why not take a deep breath and chill…life is too short, does it really matter in the long scheme of things if you spent an additional 5-10 minutes in a queue? Seasons Greetings to you and your loved ones. I say that instead, simply because so many of us celebrate different things during this time of The Holidays 🙂
Wow. Just…wow.
This was a very, very powerful post, Liza! Thanks so much for sharing. Merry Christmas Eve/Christmas Day—hope yours is wonderful. Get some good rest, friend. 🙂